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Customer Relations Coordinator

Date Posted: 02-23-17
Reference Number: KN.1706
Location: Hightstown, NJ

Customer Relations Coordinator

The Customer Relations Coordinator position is responsible for performing a variety of professional and technical duties and providing a full spectrum of Customer Service support to Sales Representatives and customers.

ESSENTIAL FUNCTIONS

Primary job responsibilities may include but are not limited to:

  • Possess a spirit to serve, a commitment to problem solving, and dedication to engage and delight customers.
  • Backorder fulfillment coordination and communication, including monitoring back orders for tomorrow, and identifying correct alternate/suitable substitutes to satisfy customer needs.
  • Coordinate with Transportation Dept., including same day deliveries, will calls, couriers, and UPS shipments.
  • Coordinate all customer returns and credits.
  • Process sample requests.
  • Coordinate inventory transfers between branches with Purchasing Dept.
  • Enter and monitor special and direct orders, coordinating with expediters as needed, and communicating ETAs to customers and reps.
  • Accomplish all order entry for orders placed by phone/fax/email.
  • Monitor and correct EDI orders.
  • Develop and maintain customer order guides
  • Maintain up to date product knowledge, with the ability to ‘up sell’ and support promotions, with the ability to identify item numbers from descriptions and manufacture numbers.
  • Provide timely responses to requests for price quotes, bids, rebates, and contracts.
  • Maintain customer sell prices in AS400 and monitor margins.
  • Maintain customer files, including point of contact, phone numbers, fax numbers, and email addresses.
  • Participate in benchmarking, CTE, and Six Sigma quality improvement projects.

 

QUALIFICATIONS / COMPETENCIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Experience managing customer service across multiple branches.
  • Strong analytical skills.
  • Superior verbal and written communication skills.
  • Ability to work independently, with the confidence to make correct business decisions in support of a diverse customer base.
  • Strong interpersonal skills.
  • Ability to function in a fast paced and dynamic work environment.
  • Professional and friendly telephone skills.
  • Advanced computer skills (Word Processing, Outlook, Spreadsheets, Database Management, and Graphical Presentations).

 

REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor’s degree (or higher) in a Business related subject matter or 3-5 years related experience and/or training; or equivalent combination of education and demonstrated working experience.
  • Minimum 5 years of demonstrated Customer Service experience and growth with retail or wholesale operations.

 

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